One Studios Discord Bot

The challenge

One Inventory customers expect support that matches the premium price. The catch: most questions that arrive in tickets are already answered in the documentation. Making customers wait for a person to paste a link to the docs is slow for them and wasteful for the team.

What we built

A support bot built around a real AI assistant, not a set of canned replies:

• The bot reads the product documentation, PDFs included, and keeps it ready to search
• Answers come from Claude, Anthropic's AI, based on that documentation instead of guesswork
• The tone and instructions are adjustable, so the assistant sounds like the brand and knows when to hand over to a person
• Purchases are checked through Tebex, so licences and customer roles are handed out automatically
• Support tickets with a searchable history, reviews, statistics and suggestions

The result

Common questions get a correct answer, based on the documentation, within seconds and at any hour. The queue for people shrinks to the problems that truly need one, which is what premium support should feel like. The bot supports One Inventory, sold through the One Studios store.