[{"data":1,"prerenderedAt":193},["ShallowReactive",2],{"work-en-rxscripts-bot":3,"work-order-en":103},{"id":4,"title":5,"body":6,"categories":67,"client":69,"coverLabel":70,"description":71,"extension":72,"featured":73,"highlights":74,"integrations":81,"meta":84,"navigation":85,"order":86,"outcome":87,"path":88,"problem":89,"role":90,"screens":70,"seo":91,"stack":92,"status":97,"stem":98,"summary":99,"type":100,"url":70,"video":70,"year":101,"__hash__":102},"work\u002Fen\u002Fwork\u002Frxscripts-bot.md","RX Scripts Discord Bot",{"type":7,"value":8,"toc":60},"minimark",[9,14,18,22,25,47,51],[10,11,13],"h2",{"id":12},"the-challenge","The challenge",[15,16,17],"p",{},"The RX Scripts community lives on Discord. That is where customers confirm their purchases, ask about orders and open support tickets, in every time zone and in many languages. Doing that by hand stops working long before 10,000 members, and ready-made bots cannot talk to a Tebex store.",[10,19,21],{"id":20},"what-we-built","What we built",[15,23,24],{},"A bot of our own, connected directly to the store:",[26,27,28,32,35,38,41,44],"ul",{},[29,30,31],"li",{},"Purchases from the store linked to the customer's Discord account, with the right roles handed out automatically",[29,33,34],{},"Order lookups, so customers get answers without waiting for a person",[29,36,37],{},"Support tickets with a full, searchable history of every conversation",[29,39,40],{},"Support replies translated automatically by DeepL, so customers get help in their own language",[29,42,43],{},"Reviews, statistics and suggestions that keep the community involved",[29,45,46],{},"Self-chosen roles and fun community events between releases",[10,48,50],{"id":49},"the-result","The result",[15,52,53,54,59],{},"The bot handles first-line support for a community of more than 10,000 members, day and night. Order checks, new tickets and language barriers are handled before a person even looks, which is the only way a small team can support a store with 20,000 customers. The store itself is a case of its own: ",[55,56,58],"a",{"href":57},"\u002Fcases\u002Frxscripts","RX Scripts",".",{"title":61,"searchDepth":62,"depth":62,"links":63},"",2,[64,65,66],{"id":12,"depth":62,"text":13},{"id":20,"depth":62,"text":21},{"id":49,"depth":62,"text":50},[68],"discord-bots","Own product",null,"The sales and support bot behind the RX Scripts community: order lookups, purchases linked to roles, support tickets with full history and replies translated into every customer's language.","md",false,[75,78],{"value":76,"label":77},"10,000+","community members",{"value":79,"label":80},"24\u002F7","first-line support",[82,83],"Tebex","DeepL",{},true,15,"First-line sales support for a community of more than 10,000 members runs day and night, without anyone on shift.","\u002Fen\u002Fwork\u002Frxscripts-bot","A store community of more than 10,000 members brings order questions, support tickets and language barriers around the clock.","SolwareX: design, build, launch, hosting, maintenance and support",{"title":5,"description":71},[93,94,95,96],"discord.js","Node.js","MongoDB","Zap Hosting","live","en\u002Fwork\u002Frxscripts-bot","Sales and support for a 10,000+ member community","Discord Bot","2024","FtMctBwbkrScbkzhpK9hVY9OEoqtRAYdYYy6vA54wX8",[104,111,115,120,125,130,135,141,147,153,159,164,170,176,182,183,188],{"stem":105,"title":106,"summary":107,"type":108,"year":109,"order":110},"en\u002Fwork\u002Fpostrooster","Postrooster","AI content and automated publishing to 13 social networks","Web Application","2026",1,{"stem":112,"title":113,"summary":114,"type":108,"year":109,"order":62},"en\u002Fwork\u002Fph-portaal","P.H. 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