[{"data":1,"prerenderedAt":91},["ShallowReactive",2],{"work-en-onestudios-bot":3},{"id":4,"title":5,"body":6,"category":66,"description":67,"extension":68,"featured":69,"image":70,"meta":71,"navigation":72,"order":73,"outcome":74,"path":75,"problem":76,"role":77,"seo":78,"stack":79,"status":87,"stem":88,"type":89,"url":70,"video":70,"__hash__":90},"work\u002Fen\u002Fwork\u002Fonestudios-bot.md","One Studios Discord bot",{"type":7,"value":8,"toc":58},"minimark",[9,14,18,22,25,44,48,51,55],[10,11,13],"h2",{"id":12},"problem","Problem",[15,16,17],"p",{},"One Inventory customers expect support that matches the premium positioning. The catch: most questions asked in tickets are already answered in the documentation. Making customers wait for a human to copy-paste a docs link is slow for them and wasteful for the team.",[10,19,21],{"id":20},"what-we-built","What we built",[15,23,24],{},"A support bot whose centerpiece is a real AI assistant, not a canned-reply macro:",[26,27,28,32,35,38,41],"ul",{},[29,30,31],"li",{},"Documentation ingestion: the bot reads the product docs, including PDF content, and indexes them with vector embeddings",[29,33,34],{},"An AI answer pipeline on the Claude API with retrieval, so answers come from the actual documentation instead of hallucinated guesses",[29,36,37],{},"Configurable instructions, so the assistant answers in the brand's tone and knows when to hand off to a human",[29,39,40],{},"Tebex purchase verification for licensing and customer roles",[29,42,43],{},"Tickets with searchable transcripts, reviews, statistics and suggestion commands",[10,45,47],{"id":46},"stack","Stack",[15,49,50],{},"discord.js on Node.js with MongoDB, the Claude API for answering, VoyageAI embeddings for retrieval over the docs, and the Tebex API for entitlements.",[10,52,54],{"id":53},"outcome","Outcome",[15,56,57],{},"Common questions get a correct, sourced answer in seconds at any hour. The human queue shrinks to the problems that genuinely need a person, which is exactly what premium support should feel like from a one-person brand.",{"title":59,"searchDepth":60,"depth":60,"links":61},"",2,[62,63,64,65],{"id":12,"depth":60,"text":13},{"id":20,"depth":60,"text":21},{"id":46,"depth":60,"text":47},{"id":53,"depth":60,"text":54},"discord","A support bot with an AI assistant that ingests the product docs and answers customer questions instantly, built on the Claude API.","md",false,null,{},true,10,"The repetitive half of the ticket queue is answered instantly by AI, from the actual docs, with humans handling only what needs them.","\u002Fen\u002Fwork\u002Fonestudios-bot","A premium product promises premium support, but most support questions are already answered in the documentation.","SolwareX: design, build, deploy, maintain, support, docs",{"title":5,"description":67},[80,81,82,83,84,85,86],"discord.js","Node.js","MongoDB","Claude API","VoyageAI","Tebex API","Zap Hosting","live","en\u002Fwork\u002Fonestudios-bot","Discord Bot","izuHreIGr0Q3parM_Mg6qyUnU-0HsYbvAzTILdWe4Bg",1786202354046]